Forums Forums Flex App Video problem

This topic contains 4 replies, has 4 voices, and was last updated by Profile photo of Wize Wize 2 weeks, 4 days ago.

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  • #236
    Profile photo of Daniel
    Daniel
    Participant

    My videos that tell you how to do things won’t load and this is one of my last steps I have uninstalled and then reinstalled the app. Anyone else have this problem?

    #237
    Profile photo of Andrei Lazar
    Andrei Lazar
    Participant

    hi. i have the same issue. the video page doesnt load and is stuck with that loading cercle on the screen with no change. i have reinstalled the app swiched of the phone nothing…i emailed them few days ago and still waiting for a solution. if u find out smth can u let me know also please. i ll do the same. thanks

    #238
    Profile photo of Daniel
    Daniel
    Participant

    I had emailing saying that there is a system error and if you uninstalled then reinstall the app everyday for a week it should eventually work

    #246
    Profile photo of ZHaDum
    ZHaDum
    Participant

    It may help you my phone is an android samsung s7
    I have put the amazon flex app on but it would not play any videos in the flex app
    So i went into settings to CLEARED CACHE then FORCE STOP and switched my phone off (hard reset) waited a few minutes and switch phone on
    The videos worked no issues since

    #287
    Profile photo of Wize
    Wize
    Participant

    Hey guys I could really use your help. I’ve been having issues trying to play the video training lessons in the app for a few months now. I’ve completed all the other steps in the Flex driver app with checks to confirm, but I’m stuck at playing the videos in the app? I can view the different titles of the videos, but they just won’t play. When I click the play button nothing happens–no load icon, nothing? I cleared cache and data, rebooted, updated the app several times (every time they posted one), reinstalled once and still nothing. I’ve contacted support several times and even sent screenshots but they haven’t resolved it or replied with anything but the basic troubleshooting. My phone is higher end, not rooted, Android 5.0.2 has 3GB of Ram and 64GB storage. Maybe there’s a conflict somewhere with another app, but I try to run it with very few other apps. Phone works fine with other driver apps and other apps running with no issues. I noticed they upped the phone requirements now at Android 6+ and SIM card required?! Anyone running this app on 5.0 without a SIM? Can anyone please help me troubleshoot this? Thanks so much!

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