Do you think it would be beneficial for Amazon to be more transparent in the way it deals with its contractors? As independent contractors who are “their own bosses,” don’t they, an equal signing partner deserve to have information about the status of their account with Amazon?
If, as seems to be the case, Amazon would terminate contracts based on poor performance, why would it be a problem to inform contractors of exactly what their status is and what errors they committed. This way they could be both motivated and informed on how to improve their performance.
With full disclosure, drivers would also have more piece of mind, knowing that relevant information is shared with them, and that it is fair, and that they could possibly contest any mistaken flags on their account. Instead, they are kept completely in the dark and suffer psychological uncertainty and doubts about whether they are being treated fairly or have any future with the company.
I whole heartedly concur. I know there is a lot more to your ratings than disclosed. They factor in your success rate when making the decision to terminate or not. The bottom line is that it’s less costly to apply rules with out having to explain as apposed to placing programs to help contractors improve their performance. I think they could disclose information to help performance. I doubt they will because a driver with a car full of packages that knows he/she is on the border of being deactivated is more likely to say screw it and take the packages home.